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BICKFIT

Founded in 2010, BICKFIT Fitness (Jinan) Co., Ltd. is located in Shandong Province, China, with a 150,000 ㎡ modern production base. We are a leading professional manufacturer of fitness equipment in China, boasting rich industry experience, a passionate R&D team, and a robust core production facility.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q1: Will I receive the same product that I see in the picture?

A: Yes. All product images are 1:1 shot of our actual fitness equipment. We strictly follow the confirmed design and specifications for production, ensuring you receive the exact product you ordered. Customized models will be confirmed with you via drawings/samples before mass production.

Q2: What is the lead time for my order?

A: For standard fitness equipment, the production lead time is 7-15 working days after order confirmation. For bulk orders (50+ sets) or OEM/ODM customized products, the lead time is 15-30 working days. We will update you on the production progress in real time.

Q3: Do you offer OEM/ODM customization services?

A: Absolutely. We provide full OEM/ODM solutions, including custom logo printing, color matching, product design, and packaging. You can send us your specific requirements, and our R&D team will provide a tailored solution for your brand.

Q4: What certifications do your products have?

A: All our fitness equipment is certified with CE, RoHS, and 3C, complying with international safety and environmental standards, which ensures smooth customs clearance and market access in most countries worldwide.

Q5: How can I get a price quote?

A: You can fill out the contact form on this page, send us an email, or contact us via WhatsApp. Please provide your required product model, quantity, and customization needs, and our sales team will send you a detailed quote within 24 hours.

Q6: What is your warranty policy?

A: We offer a 12-month warranty for the main frame of fitness equipment, and a 6-month warranty for core components (motors, bearings, control panels, etc.). We provide free replacement parts for quality issues during the warranty period.

Q7: What shipping methods do you offer?

A: We support multiple international shipping methods, including sea freight, air freight, and express delivery (DHL, FedEx, etc.). We will recommend the most cost-effective shipping solution based on your order volume and delivery address.

Q8: Do you provide after-sales support?

A: Yes. We offer 24/7 online after-sales support. Our technical team will provide you with detailed installation manuals, video guides, and troubleshooting solutions. We also offer on-site installation and commissioning services for large commercial gym projects (additional fees apply).

INFORMATION ABOUT US